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Organization-Guide/Processes/04_Support & Service_Flowchart.md

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Support & Service Flowchart

Support ticket

graph TD;
    REQUEST([Cusotmer request])-->CHECK_REQUEST{Check request}
    CHECK_REQUEST--Customization?-->OFFER[Sales: Offer]
    CHECK_REQUEST--Training?-->OFFER[Sales: Offer]
    CHECK_REQUEST--Support?-->TICKET_ASSIGN[Assign ticket]

2022-01-01 - Version 1.0