Organization-Guide/Processes/Support/Maintenance Checklist.md
2022-12-16 19:35:01 +01:00

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# Maintenance Checklist
## General
* [ ] The application usage feels normal (decent response time, no errors, etc.)
**Comment:**
> ...
### Hardware & Software
* OS:
* CPU:
* GPU:
* Database:
* Storage space:
* PHP:
* [ ] The server hardware, software and assigned resources fulfill the recommendations
**Comment:**
> ...
### Application statistics
* Application version:
* Active employee accounts:
* Active accounts:
* Storage usage:
**Comment:**
> ...
### Updates
* [ ] The application has the newest version
* [ ] The customer wishes to remain on the current version
* [ ] The customer requests to update the application
* [ ] The customer is informed to create a backup first
* [ ] The application is successfully updated
**Comment:**
> ...
### Logs
* [ ] Has logs: _____________________________________________
* [ ] Logs are sent to OMS after approval from customer for further checks
**Comment:**
> ...
#### Levels
| Level | Count |
| ----------- | ----- |
| Emergencies | |
| Criticals | |
| Errors | |
| Warnings | |
| Alerts | |
| Notices | |
| Info | |
| Debug | |
## Tests
* [ ] PHP framework tests pass
* [ ] JS framework tests pass
* [ ] Modules tests pass
* [ ] Applications tests pass
**Comment:**
> ...
## Database
* [ ] Database seems healthy
* [ ] If cache is used, at least 50% of the requests hit the cache (query cache, data cache)
* [ ] Average database response times are less than 50ms
**Comment:**
> ...
## Security
### Functions
* [ ] The application has disabled function calls
* [ ] The application has deprecated function calls
**Comment:**
> ...
### Integrity
* [ ] PHP framework integrity is valid
* [ ] JS framework integrity is valid
* [ ] Modules integrity is valid
* [ ] Applications integrity is valid
**Comment:**
> ...
### Unicode
* [ ] PHP framework has no unicode
* [ ] JS framework has no unicode
* [ ] Modules have no unicode
* [ ] Applications have no unicode
**Comment:**
> ...
## Closing
### Remark
*It is recommended to upgrade the server storage space to XXX GB*
*It is recommended to upgrade the application to the newest version for security reasons*
### Report
Date:
Performed by (OMS):
Customer:
Supervised by (customer):
2022-01-01 - Version 1.0