Organization-Guide/Processes/Support/Maintenance Checklist.md

Maintenance Checklist

General

• The application usage feels normal (decent response time, no errors, etc.)

Comment:

...

Hardware & Software

• OS:

• CPU:

• GPU:

• Database:

• Storage space:

• PHP:

• The server hardware, software and assigned resources fulfill the recommendations

Comment:

...

Application statistics

• Application version:
• Active employee accounts:
• Active accounts:
• Storage usage:

Comment:

...

Updates

• The application has the newest version
• The customer wishes to remain on the current version
• The customer requests to update the application
  • The customer is informed to create a backup first
  • The application is successfully updated

Comment:

...

Logs

• Has logs: _____________________________________________
  • Logs are sent to OMS after approval from customer for further checks

Comment:

...

Levels

Level	Count
Emergencies
Criticals
Errors
Warnings
Alerts
Notices
Info
Debug

Tests

• PHP framework tests pass
• JS framework tests pass
• Modules tests pass
• Applications tests pass

Comment:

...

Database

• Database seems healthy
• If cache is used, at least 50% of the requests hit the cache (query cache, data cache)
• Average database response times are less than 50ms

Comment:

...

Security

Functions

• The application has disabled function calls
• The application has deprecated function calls

Comment:

...

Integrity

• PHP framework integrity is valid
• JS framework integrity is valid
• Modules integrity is valid
• Applications integrity is valid

Comment:

...

Unicode

• PHP framework has no unicode
• JS framework has no unicode
• Modules have no unicode
• Applications have no unicode

Comment:

...

Closing

Remark

It is recommended to upgrade the server storage space to XXX GB

It is recommended to upgrade the application to the newest version for security reasons

Report

Date:

Performed by (OMS):

Customer:

Supervised by (customer):

2022-01-01 - Version 1.0