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96 lines
3.5 KiB
Markdown
96 lines
3.5 KiB
Markdown
# Pitching FAQ
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## General
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* How long does this software exist in the market?
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* Developed since 2013
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* Used since 2017 for various projects
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* How many developers are working on it?
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* TBD
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* How many customers do you have?
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* TBD
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## Legal
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* Do you have a GDPR / DSGVO certificate?
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* TBD
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* Do you have any other audit certificates
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* TBD
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* Where is the data stored? Our servers only?
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* Depends on your needs, both are possible
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## Pricing
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* What are the costs for the software
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* Costs depend on the amount of users/licenses and modules installed:
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* Recurring: There are license fees per user batches (e.g. 1, 5, 10, 15, 25, 50, 100, 150, 250, 500, 1000, unlimited)
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* One-Off: One time payments for modules. Prices depend on the modules.
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* Optional: Installation (if on your local server, mandatory for cloud version), Hotline, Customization, ...
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* Maintenance
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* Annual maintenance is included in the license fee
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* We check error logs, application integrity, updates and database status and provide tips based on our findings
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* Customization
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* Depends on the customization, the hourly costs are 150 EUR
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* Setup
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* Cloud version: Setup fees on our servers are
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* Local version: Support is optional, if you request it, it is
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* Integration / Migration
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* Depends on the software used and the existing data complexity
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* Updates
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* Included in the license fees
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* Hotline
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* Costs per minute are
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* Alternatively, purchase a annual hotline/support package for
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* 600 min for
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* 6.000 min for
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* Weekend and holidays are factored with 2x the time
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## IT
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* Is the software installed in the cloud or on our own server?
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* Depends on your needs
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* Some aspects can even be split e.g. shop cloud, erp local server
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* What hardware is required for good performance?
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* Network
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* CPU
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* GPU
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* Drive
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* RAM
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* What software requirements are necessary?
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* What are the programming languages you use?
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* PHP & C
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* Are there scripts / modules / procedures / extensions which can be created?
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* Yes, bash scripts, jobs/schedules and custom scripts can be created
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## References
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* What companies use your software? / large companies & companies similar to ours?
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* What was the reason for a customer stepping away from your software (before and after) implementing it
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## Security
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* How are passwords secured
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* Hashed with bcrypt
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* Encrypted data? / database / network
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* Some modules use encrypted data and files (e.g. HR contracts)
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* How often do you have updates / patches?
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* On average at least weekly
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* How do you ensure that the software is actually working as intended?
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* We heave a large suit of automated tests
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* We do in-house tests
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* Users can submit error reports and bugs
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## Features
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* Is it possible to export data to excel
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* Yes, most data can be exported to excel
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* Is it possible to export data as PDF
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* Yes, a lot of data can be exported as PDF
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* Is it possible to import data from excel
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* Yes, most data can be imported/updated from excel
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* Is it possible to generate automated jobs / tasks
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* Yes, there is a module for this. This requires a server which allows you to run jobs/tasks.
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* Is the data live, calculated periodically or on demand?
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* Depends on the data, all three are possible depending on the module and situation
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* Does the update process work automatically?
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* Updates can automatically start with jobs or you can start them manually
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* How customizable is your software? Features, backend, frontend?
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* The software his highly customizable
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## Other
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* Do you have 24/7 support, weekend support...?
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* Yes, the time is factored 2x
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