Pitching FAQ

General

How long does this software exist in the market?
- Developed since 2013
- Used since 2017 for various projects
How many developers are working on it?
- TBD
How many customers do you have?
- TBD

Do you have a GDPR / DSGVO certificate?
- TBD
Do you have any other audit certificates
- TBD
Where is the data stored? Our servers only?
- Depends on your needs, both are possible

What are the costs for the software
- Costs depend on the amount of users/licenses and modules installed:
  - Recurring: There are license fees per user batches (e.g. 1, 5, 10, 15, 25, 50, 100, 150, 250, 500, 1000, unlimited)
  - One-Off: One time payments for modules. Prices depend on the modules.
  - Optional: Installation (if on your local server, mandatory for cloud version), Hotline, Customization, ...
Maintenance
- Annual maintenance is included in the license fee
- We check error logs, application integrity, updates and database status and provide tips based on our findings
Customization
- Depends on the customization, the hourly costs are 150 EUR
Setup
- Cloud version: Setup fees on our servers are
- Local version: Support is optional, if you request it, it is
Integration / Migration
- Depends on the software used and the existing data complexity
Updates
- Included in the license fees
Hotline
- Costs per minute are
- Alternatively, purchase a annual hotline/support package for
  - 600 min for
  - 6.000 min for
- Weekend and holidays are factored with 2x the time

Is the software installed in the cloud or on our own server?
- Depends on your needs
- Some aspects can even be split e.g. shop cloud, erp local server
What hardware is required for good performance?
- Network
- CPU
- GPU
- Drive
- RAM
What software requirements are necessary?
What are the programming languages you use?
- PHP & C
Are there scripts / modules / procedures / extensions which can be created?
- Yes, bash scripts, jobs/schedules and custom scripts can be created

What companies use your software? / large companies & companies similar to ours?
What was the reason for a customer stepping away from your software (before and after) implementing it

How are passwords secured
- Hashed with bcrypt
Encrypted data? / database / network
- Some modules use encrypted data and files (e.g. HR contracts)
How often do you have updates / patches?
- On average at least weekly
How do you ensure that the software is actually working as intended?
- We heave a large suit of automated tests
- We do in-house tests
- Users can submit error reports and bugs

Is it possible to export data to excel
- Yes, most data can be exported to excel
Is it possible to export data as PDF
- Yes, a lot of data can be exported as PDF
Is it possible to import data from excel
- Yes, most data can be imported/updated from excel
Is it possible to generate automated jobs / tasks
- Yes, there is a module for this. This requires a server which allows you to run jobs/tasks.
Is the data live, calculated periodically or on demand?
- Depends on the data, all three are possible depending on the module and situation
Does the update process work automatically?
- Updates can automatically start with jobs or you can start them manually
How customizable is your software? Features, backend, frontend?
- The software his highly customizable