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Update 04_Support & Service_Flowchart.md

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Dennis Eichhorn 2022-07-18 17:44:10 +02:00 committed by GitHub
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Processes/04_Support & Service_Flowchart.md
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@ -4,10 +4,15 @@
```mermaid ```mermaid
graph TD; graph TD;
REQUEST([Cusotmer request])-->CHECK_REQUEST{Check request} REQUEST([Cusotmer request])-->CHECK_REQUEST{Support: Check request}
CHECK_REQUEST--Customization?-->OFFER[Sales: Offer] CHECK_REQUEST--Customization, Training, ...?-->DEFINE_SERVICE[Service: Define service with customer]
CHECK_REQUEST--Training?-->OFFER[Sales: Offer] DEFINE_SERVICE-->OFFER[Sales: Offer]
CHECK_REQUEST--Support?-->TICKET_ASSIGN[Assign ticket] OFFER-->ORDER[Customer: Order]
ORDER-->ORDER_COFIRMATION[Sales: Order confirmation]
ORDER_COFIRMATION-->PROVIDE_SERVICE[Service: Provide service]
PROVIDE_SERVICE-->INVOICE[Sales: Create invoice]
CHECK_REQUEST--Support?-->TICKET_ASSIGN[Support: Assign ticket]
TICKET_ASSIGN-->PROVIDE_SUPPORT[Support: Provide support]
``` ```
2022-01-01 - Version 1.0 2022-01-01 - Version 1.0