From 2f537a2b3d7e49e7320e9fb23ec0c8526b7c5c13 Mon Sep 17 00:00:00 2001 From: Dennis Eichhorn Date: Mon, 18 Jul 2022 17:44:10 +0200 Subject: [PATCH] Update 04_Support & Service_Flowchart.md --- Processes/04_Support & Service_Flowchart.md | 13 +++++++++---- 1 file changed, 9 insertions(+), 4 deletions(-) diff --git a/Processes/04_Support & Service_Flowchart.md b/Processes/04_Support & Service_Flowchart.md index 79ac411..d13cba6 100644 --- a/Processes/04_Support & Service_Flowchart.md +++ b/Processes/04_Support & Service_Flowchart.md @@ -4,10 +4,15 @@ ```mermaid graph TD; - REQUEST([Cusotmer request])-->CHECK_REQUEST{Check request} - CHECK_REQUEST--Customization?-->OFFER[Sales: Offer] - CHECK_REQUEST--Training?-->OFFER[Sales: Offer] - CHECK_REQUEST--Support?-->TICKET_ASSIGN[Assign ticket] + REQUEST([Cusotmer request])-->CHECK_REQUEST{Support: Check request} + CHECK_REQUEST--Customization, Training, ...?-->DEFINE_SERVICE[Service: Define service with customer] + DEFINE_SERVICE-->OFFER[Sales: Offer] + OFFER-->ORDER[Customer: Order] + ORDER-->ORDER_COFIRMATION[Sales: Order confirmation] + ORDER_COFIRMATION-->PROVIDE_SERVICE[Service: Provide service] + PROVIDE_SERVICE-->INVOICE[Sales: Create invoice] + CHECK_REQUEST--Support?-->TICKET_ASSIGN[Support: Assign ticket] + TICKET_ASSIGN-->PROVIDE_SUPPORT[Support: Provide support] ``` 2022-01-01 - Version 1.0