Jingga/Organization-Guide
1
0
Fork 0
mirror of https://github.com/Karaka-Management/Organization-Guide.git synced 2026-01-18 23:58:40 +00:00
Code Issues Actions Packages Projects Releases Wiki Activity

Update 04_Support & Service_Flowchart.md

Browse Source
This commit is contained in:
Dennis Eichhorn 2022-07-18 17:44:10 +02:00 committed by GitHub
parent e9d4e83836
commit 2f537a2b3d
No known key found for this signature in database
GPG Key ID: 4AEE18F83AFDEB23
1 changed files with 9 additions and 4 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

13
Processes/04_Support & Service_Flowchart.md
View File

@ -4,10 +4,15 @@
```mermaid
graph TD;
REQUEST([Cusotmer request])-->CHECK_REQUEST{Check request}
CHECK_REQUEST--Customization?-->OFFER[Sales: Offer]
CHECK_REQUEST--Training?-->OFFER[Sales: Offer]
CHECK_REQUEST--Support?-->TICKET_ASSIGN[Assign ticket]
REQUEST([Cusotmer request])-->CHECK_REQUEST{Support: Check request}
CHECK_REQUEST--Customization, Training, ...?-->DEFINE_SERVICE[Service: Define service with customer]
DEFINE_SERVICE-->OFFER[Sales: Offer]
OFFER-->ORDER[Customer: Order]
ORDER-->ORDER_COFIRMATION[Sales: Order confirmation]
ORDER_COFIRMATION-->PROVIDE_SERVICE[Service: Provide service]
PROVIDE_SERVICE-->INVOICE[Sales: Create invoice]
CHECK_REQUEST--Support?-->TICKET_ASSIGN[Support: Assign ticket]
TICKET_ASSIGN-->PROVIDE_SUPPORT[Support: Provide support]
```
2022-01-01 - Version 1.0