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23 lines
986 B
Markdown
23 lines
986 B
Markdown
# Support & Service Flowchart
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```mermaid
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graph TD;
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REQUEST([Customer request])-->IS_AUTHORIZED{Support: Is authorized?}
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IS_AUTHORIZED--Yes-->CHECK_REQUEST{Support: Categorize};
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IS_AUTHORIZED--No-->DECLINE[Support: Decline request]
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CHECK_REQUEST--Is customization, training, data migration, ...?-->DEFINE_SERVICE[Service: Define service with customer];
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DEFINE_SERVICE-->OFFER[Sales: Offer];
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OFFER-->ORDER[Customer: Order];
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ORDER-->ORDER_COFIRMATION[Sales: Order confirmation];
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ORDER_COFIRMATION-->PROVIDE_SERVICE[Service: Provide service];
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PROVIDE_SERVICE-->INVOICE[Sales: Create invoice];
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INVOICE-->ACCOUNTING[[Accounting]];
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CHECK_REQUEST--Support?-->TICKET_ASSIGN[Support: Assign ticket];
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TICKET_ASSIGN-->PROVIDE_SUPPORT[Support: Provide support];
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PROVIDE_SUPPORT-->CHECK_INVOICING{Has free support minutes?};
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CHECK_INVOICING--Yes-->NO_INVOICING([No Invoicing]);
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CHECK_INVOICING--No-->INVOICE;
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```
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2022-01-01 - Version 1.0
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