diff --git a/Processes/04_Support & Service_Flowchart.md b/Processes/04_Support & Service_Flowchart.md
index e65a0d9..79ac411 100644
--- a/Processes/04_Support & Service_Flowchart.md	
+++ b/Processes/04_Support & Service_Flowchart.md	
@@ -1,5 +1,13 @@
 # Support & Service Flowchart
 
+## Support ticket
 
+```mermaid
+graph TD;
+    REQUEST([Cusotmer request])-->CHECK_REQUEST{Check request}
+    CHECK_REQUEST--Customization?-->OFFER[Sales: Offer]
+    CHECK_REQUEST--Training?-->OFFER[Sales: Offer]
+    CHECK_REQUEST--Support?-->TICKET_ASSIGN[Assign ticket]
+```
 
-2022-01-01 - Version 1.0
\ No newline at end of file
+2022-01-01 - Version 1.0