diff --git a/Processes/04_Support & Service_Flowchart.md b/Processes/04_Support & Service_Flowchart.md
index d13cba6..8d87718 100644
--- a/Processes/04_Support & Service_Flowchart.md	
+++ b/Processes/04_Support & Service_Flowchart.md	
@@ -1,7 +1,5 @@
 # Support & Service Flowchart
 
-## Support ticket
-
 ```mermaid
 graph TD;
     REQUEST([Cusotmer request])-->CHECK_REQUEST{Support: Check request}