From 0cbd889dabd40174fd6d8202087cab7fd3848780 Mon Sep 17 00:00:00 2001 From: Dennis Eichhorn Date: Wed, 20 Mar 2024 14:36:59 +0100 Subject: [PATCH] Update 04_Support & Service.md Signed-off-by: Dennis Eichhorn --- Processes/04_Support & Service.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/Processes/04_Support & Service.md b/Processes/04_Support & Service.md index 2631995..ec5b6b6 100644 --- a/Processes/04_Support & Service.md +++ b/Processes/04_Support & Service.md @@ -4,7 +4,7 @@ Support or any other software related services are only allowed if the customer | Key Objective | Target | Achieved | | --------------------------- | ------ | -------- | -| Great customer satisfaction | >= 4.0 | YES | +| Great customer satisfaction (CSAT) | >= 4.0 | YES | In general, only people authorized by the customer are allowed to make any support or service requests. Authorized persons are defined in the Customer Service Agreement and can only be adjusted by the respective persons int the Customer Service Agreement. (**R3**) @@ -88,4 +88,4 @@ All customer support requests must be documented as customer tickets in the IT s Every closed support ticked gets followed up with a automatic email which asks the customer to rate his satisfaction with the support. (**R16**) -2022-01-01 - Version 1.0 +2024-03-20 - Version 2.0